Support
Last updated: July 2026 · Operated by Hanium LLC
Need a hand with immigo? We're happy to help. Email us anytime, and check the common questions below.
Contact us
The fastest way to reach us is by email: info@hanium.app. We usually reply within 1–2 business days. To help us help you faster, tell us your device model, the app version, and what happened.
Frequently asked questions
- How do I cancel my subscription? On your iPhone: Settings → tap your name (Apple ID) → Subscriptions → immigo → Cancel. Cancellation takes effect at the end of the current billing period.
- How do I track my USCIS case? Open the assistant and enter your 13-character receipt number (e.g. IOE0123456789). immigo explains the current status in your language.
- Does immigo give legal advice? No. immigo provides general information and organization tools only; it is not a law firm and does not create an attorney-client relationship. For decisions about your case, consult a licensed immigration attorney.
- How do I delete my account? In the app: Settings → Data & Privacy → Delete Account. This permanently deletes your account and data.
- Which languages are supported? immigo works in English, Spanish, Turkish and several other languages — change it in Settings.
Refunds & billing
Subscriptions are billed by Apple through your App Store account. Refund requests are handled by Apple at reportaproblem.apple.com.
Report a problem or give feedback
Found a bug or have a suggestion? Email info@hanium.app — we read every message.